Frequently Asked 

Questions

Frequently Asked 

Questions

  • General
  • Ingredients
  • Payment
  • Shipping

HOW SHOULD I USE THE VITYPODS? 

Step 1. Tear the top section to open 


Step 2. Drink neat or empty the contents into cold water. For best results, drink on an empty stomach. 


Step 3. And that’s it! It really is that easy. 

HOW LONG WILL IT TAKE TO SEE RESULTS? 

Almost everyone that has tested the product sees a noticeable difference with their nails within two weeks and then improvements with hair and nails after three to four weeks. We recommend a three month course to see optimum results.

HOW CAN I CONTACT VITYBOX?

It’s easy to get in touch; simply use the live chat on the website or send us an email to support@vitybox.com. Respond times can vary but we aim to respond within a few minutes on live chat and within the same day via email.

HOW DOES IT TASTE?

Really good! It’s got a fresh, citrus-based flavour and most people agree it’s pleasant to drink. Plus, there are a lot of miracle ingredients packed into your 15ml shot, so you’ll also have the satisfaction of knowing that it’s doing you plenty of good.  

WHY LIQUID AND NOT TABLETS?

It’s much easier to sip a single liquid than take several tablets. The liquid formulation enables us to deliver all the good stuff in one easy-to-swallow format, minus any bulking agents, disintegrates or nasties.

IS VITYBOX DAIRY, GLUTON, NUT AND SUGAR FREE?

Yes. 

IS VITYBOX HALAL?

Yes.

IS VITYBOX KOSHER?

Yes.

WHO SHOULD TAKE THIS?

Anyone over 18 looking to improve their hair, skin and nails, and prevent the effects of ageing.

DO YOU TEST ON ANIMALS?

No.

IS IT NON-GMO?

Yes.

WHERE IS THE PRODUCT MANUFACTURED?

Vitybox only uses manufacturers in the United Kingdom. This ensures we have full traceability and quality control on every sachet produced.

CAN THESE BE TAKEN WITH PRESCRIPTION MEDICATION?

Yes. If you’re unsure, use our live chat to double check. We have fully trained healthcare professionals as part of our team, fully able to answer all your health related questions.

WHAT IF I TAKE MORE THAN THE RECOMMENDED DOSE?

Our product is completely safe, but we recommend that you contact a healthcare professional if you consume more than the recommended dosage.

DO I REALLY NEED THE BEST INGREDIENTS?

There are many grades of quality for ingredients in the industry. We have sourced the best ingredients from around the world and have not comprised on quality for profits. This is because top-quality ingredients deliver far superior results. We have done all the hard work so you don’t have too.

WILL THIS AFFECT MY BIRTH CONTROL?

No.

HOW DO I UPDATE MY SHIPPING AND/OR BILLING INFORMATION? 

Login in to your account and go into Settings. You can update all your information here.  

WHAT TYPES OF PAYMENT DO YOU ACCEPT? 

All major cards are accepted, including AMEX, VISA and MASTERCARD 

WHEN WILL MY ACCOUNT BE CHARGED? 

Immediately on the first order, then just once a month thereafter  

WHAT IS YOUR RETURNS POLICY? 

We offer a 100% money-back guarantee to all members if you’re not completely satisfied with Vitybox. The box including all sachets must be retuned to us. Return postage is covered by the customer. 

CAN I CANCEL OR PAUSE MY SUBSCRIPTION? 

We have a no-hassle cancellation procedure, all you need to do is login into your account to pause or cancel.

CAN I MAKE CHANGES TO MY ORDER? 

Yes, you can make changes in your account page. If you need any help, you can contact us via live chat or email.

WHAY IF THERES PROBLEM WITH MY ORDER? 

Let us know via live chat or email and we’ll resolve the issue as swiftly as possible.

HOW MUCH IS SHIPPING

Free shipping to mainland UK.

DO YOU SHIP OUTSIDE THE UK? 

At the moment we can only ship to mainland UK. However drop us an email or subscribe to newsletters to keep updated.

WHAT IF MY PACKAGE IS DAMAGED OR MISSING? 

If you experience any issues with your order, simply get in touch via live chat or email and we’ll do our best to resolve it for you as soon as possible. Your feedback is essential for our development and we appreciate any comments that you may have.

HOW QUICKLY WILL I RECEIVE MY ORDER? 

Once we receive your order, we’ll mail out your first batch on the same day (if ordered before 4pm GMT). After the first month you’ll receive the next batches routinely, to ensure that you never run out.

CAN I ORDER MULTIPLE BOXES? 

Yes, you can order multiple boxes, via the store or through your account.


  • GENERAL
  • INGREDIENTS
  • PAYMENT
  • SHIPPING

HOW SHOULD I USE THE VITYPODS?

Step 1. Tear the top section to open. 


Step 2. Drink neat or empty the contents into cold water. For best results, drink on an empty stomach. 


Step 3. And that’s it! It really is that easy.

HOW LONG WILL IT TAKE TO SEE RESULTS?

Almost everyone that has tested the product sees a noticeable difference with their nails within two weeks and then improvements with hair and nails after three to four weeks. We recommend a three month course to see optimum results.

HOW CAN I CONTACT VITYBOX?

It’s easy to get in touch; simply use the live chat on the website or send us an email to support@vitybox.com. Respond times can vary but we aim to respond within a few minutes on live chat and within the same day via email.

HOW DOES IT TASTE?

Really good! It’s got a fresh, citrus-based flavour and most people agree it’s pleasant to drink. Plus, there are a lot of miracle ingredients packed into your 15ml shot, so you’ll also have the satisfaction of knowing that it’s doing you plenty of good.

WHY LIQUID AND NOT TABLETS?

It’s much easier to sip a single liquid than take several tablets. The liquid formulation enables us to deliver all the good stuff in one easy-to-swallow format, minus any bulking agents, disintegrates or nasties. 

IS VITYBOX DAIRY, GLUTON, NUT AND SUGAR FREE?

Yes.

IS VITYBOX HALAL?

Yes.

IS VITYBOX KOSHER?

Yes.

WHO SHOULD TAKE THIS?

Anyone over 18 looking to improve their hair, skin and nails, and prevent the effects of ageing.

DO YOU TEST ON ANIMALS?

Never.

IS IT NON-GMO?

Yes.

WHERE IS THE PRODUCT MANUFACTURED?

Vitybox only uses manufacturers in the United Kingdom. This ensures we have full traceability and quality control on every sachet produced.

CAN THESE BE TAKEN WITH PRESCRIPTION MEDICATION?

Yes. If you’re unsure, use our live chat to double check. We have fully trained healthcare professionals as part of our team, fully able to answer all your health related questions.

WHAT IF I TAKE MORE THAN THE RECOMMENDED DOSE?

Our product is completely safe, but we recommend that you contact a healthcare professional if you consume more than the recommended dosage.

DO I REALLY NEED THE BEST INGREDIENTS?

There are many grades of quality for ingredients in the industry. We have sourced the best ingredients from around the world and have not comprised on quality for profits. This is because top-quality ingredients deliver far superior results. We have done all the hard work so you don’t have too.

WILL THESE AFFECT MY BIRTH CONTROL?

No.

HOW DO I UPDATE MY SHIPPING AND/OR BILLING INFORMATION

Login in to your account and go into Settings. You can update all your information here.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

All major cards are accepted, including AMEX, VISA and MASTERCARD

WHEN WILL MY ACCOUNT BE CHARGED?

Immediately on the first order, then just once a month thereafter.

WHAT IS YOUR RETURNS POLICY?

We offer a 100% money-back guarantee to all members if you’re not completely satisfied with Vitybox. The box including all sachets must be retuned to us. Return postage is covered by the customer.

CAN I CANCEL OR PAUSE MY SUBSCRIPTION?

We have a no-hassle cancellation procedure, all you need to do is login into your account to pause or cancel.

CAN I MAKE CHANGES TO MY ORDER?

Yes, you can make changes in your account page. If you need any help, you can contact us via live chat or email.

WHAT IF THERE'S PROBLEM WITH MY ORDER?

Let us know via live chat or email and we’ll resolve the issue as swiftly as possible.

HOW MUCH IS SHIPPING?

Free shipping to mainland UK.

DO YOU SHIP OUTSIDE THE UK?

At the moment we can only ship to mainland UK. However drop us an email or subscribe to newsletters to keep updated.

WHAT IF MY PACKAGE IS DAMAGED OR MISSING?

If you experience any issues with your order, simply get in touch via WhatsApp or email and we’ll do our best to resolve it for you as soon as possible. Your feedback is essential for our development and we appreciate any comments that you have.

HOW QUICKLY WILL I RECEIVE MY ORDER?

If you experience any issues with your order, simply get in touch via live chat or email and we’ll do our best to resolve it for you as soon as possible. Your feedback is essential for our development and we appreciate any comments that you may have.

CAN I ORDER MULTIPLE BOXES?

Yes, you can order multiple boxes, via the store or through your account.